Salesforce User Experience Designer Practice Exam

Why would you add prompts in a user experience design?

1. A new feature is enabled.

2. Users aren't taking advantage of a valuable feature.

3. Users frequently leave tasks incomplete.

4. A and B

The correct answer is: A and B

Adding prompts in a user experience design serves as a strategic approach to enhancing user engagement and ensuring that users fully utilize the features available to them. Specifically, prompts can guide users through new functionalities, helping to increase awareness and encourage interaction with those features that they may not yet be familiar with. This addresses the need when a new feature is enabled, as users may benefit from being reminded or informed about its existence and functionality. When users are not taking full advantage of valuable features, prompts can serve as reminders or suggestions, nudging them towards utilizing those features that can improve their overall experience or productivity. This aligns with the goal of promoting valuable aspects of the platform that users might overlook. Additionally, prompts can be effective in scenarios where users frequently leave tasks incomplete. By reminding them to finish their tasks or providing helpful hints as they progress, prompts can reduce friction in the user journey, ultimately leading to higher completion rates and a better overall user experience. In summary, incorporating prompts effectively addresses both the introduction of new features and the enhancement of user engagement with existing functionalities, thus making the decision to choose the combined answer comprehensive and supportive of effective user experience design.