Which option should be avoided when assessing user satisfaction?

When assessing user satisfaction, it is crucial to engage with user feedback actively rather than disregarding it. Ignoring user feedback hinders the ability to obtain valuable insights into users' experiences and needs. This feedback can highlight areas of concern, suggest improvements, and ultimately drive user-centered design changes. Avoiding engagement with users can lead to misunderstandings of their needs, resulting in a product that fails to resonate with its intended audience and does not meet their expectations.

In contrast, approaches like distributing surveys, conducting formal business process reviews, or utilizing Chatter polls are proactive methods to gather user input. These methods create opportunities for users to express their opinions and experiences, which is essential for informed decision-making in user experience design. Engaging with users through feedback mechanisms fosters an environment where their voices contribute to continuous improvement, making it imperative to embrace such practices.