Salesforce User Experience Designer Practice Exam

Which of the following apply to Consequence Scanning workshops?

1. It purposefully inserts friction into the product development process.

2. It aims to mitigate negative or unintended consequences and identify opportunities for impact.

3. It offers an innovative scanner technology through the use of AI and crisis management software.

4. A and B

The correct answer is: A and B

Consequence Scanning workshops focus on identifying and evaluating the potential negative or unintended outcomes of a product or service as well as the opportunities for making a positive impact. The primary goal is to proactively address any adverse effects before they arise, ensuring that development processes are aligned with ethical standards and user needs. In this context, it makes sense that these workshops would not only aim to mitigate negatives but also actively seek positive outcomes and opportunities for impact. Additionally, by purposefully introducing friction into the product development process, these workshops encourage critical thinking and deeper analysis, allowing teams to explore and discuss potential challenges and solutions more thoroughly. Therefore, the correct answer encompasses both these elements: the insertion of deliberate friction to facilitate deeper insights and the proactive identification of both challenges and opportunities.