Salesforce User Experience Designer Practice Exam

When should a floating prompt be used?

1. When you want users to provide detailed feedback

2. When your goal is to have readers acknowledge information without completing an action

3. When you have a lengthy message to convey

4. When presenting a compliance form to users

The correct answer is: When your goal is to have readers acknowledge information without completing an action

The choice indicating that a floating prompt should be used when the goal is to have readers acknowledge information without completing an action is particularly relevant in user experience design because floating prompts serve as unobtrusive notifications. This means they can effectively present important information or reminders to users without requiring immediate interaction or response from them. In scenarios where the primary aim is simply to inform users or ensure they acknowledge a piece of information, a floating prompt can draw attention without disrupting their workflow. It allows users to focus on their current tasks while still receiving necessary updates or alerts, thus enhancing their experience by minimizing interruptions. In contrast, options that suggest using a floating prompt for detailed feedback, lengthy messages, or compliance forms are less aligned with the ideal use case. Detailed feedback often requires more extensive interaction and space, making a traditional dialog or form more appropriate. Lengthy messages may overwhelm a floating prompt's concise presentation, and compliance forms often require explicit acknowledgment, which may be better served through more direct interactions. Floating prompts are ideal for quick notices or confirmations rather than those contexts needing more extensive engagement from the user.