Salesforce User Experience Designer Practice Exam

When shaping discovery questions, what focus should you prioritize?

1. Participant compensation and interview scheduling

2. Recruiting unrelated individuals for the study

3. Stakeholders' desired outcomes for alignment

4. Aim and scope of the study and interview plans

The correct answer is: Aim and scope of the study and interview plans

Prioritizing the aim and scope of the study along with interview plans is crucial when shaping discovery questions. This approach ensures that the questions are designed to elicit relevant information that aligns with the specific goals and objectives of the research. Focusing on the aim and scope helps to clarify what you want to learn from participants and how that information will be used to inform design decisions. By defining the parameters of the study, you set the context in which discovery questions are formulated, ensuring that they are targeted and meaningful. This strategy enhances the quality of insights gained from participant interactions, allowing for a deeper understanding of user needs, preferences, and behaviors. In contrast, considerations like participant compensation and interview scheduling, recruiting unrelated individuals, or solely focusing on stakeholders’ desired outcomes do not directly contribute to the foundational framework of the discovery questions. While these elements may have their importance in the overall research process, they do not guide the creation of effective questions that will yield the most informative and actionable feedback from the targeted participants. Consequently, emphasizing the aim and scope alongside thorough interview planning is essential for a successful discovery process.