Salesforce User Experience Designer Practice Exam

What is technology adoption?

1. When you introduce a new technology to your company

2. Getting people to use the solution or software that their company has purchased for them

3. Choosing just the right technology solution

4. An impossible task you should avoid

The correct answer is: Getting people to use the solution or software that their company has purchased for them

Technology adoption refers to the process of getting users to effectively embrace and utilize a new solution or software that has been acquired by their organization. This involves not only the introduction of the technology but also ensuring that employees are comfortable with it, understand how to use it effectively, and integrate it into their daily workflows. This process can include training sessions, support resources, and ongoing engagement strategies to increase proficiency and confidence in using the new technology. By focusing on how users interact with the technology and supporting their journey, organizations can ensure successful technology adoption, which ultimately influences the return on investment and overall satisfaction with the new system. The emphasis in this context is on the actual use of the technology by people within the organization rather than merely its introduction or selection. Understanding the dynamic of user engagement is crucial for the long-term success of any technology implementation.