Salesforce User Experience Designer Practice Exam

What can you do to help provide users safeguards when completing a form?

1. Build in multitasking functionality.

2. Do not allow credit card input.

3. Provide a way to go back and edit the form input.

4. Use a clear red outline to indicate when there is an error.

The correct answer is: Provide a way to go back and edit the form input.

Providing a way for users to go back and edit their form input is a fundamental aspect of creating a user-friendly experience. This feature empowers users by giving them control over their input, minimizing frustration when they realize they've made a mistake and allowing them to correct it seamlessly without having to start the form from scratch. When users encounter errors or need to reconsider previous inputs, having an edit option enhances their confidence and satisfaction with the form completion process. This approach caters to the natural tendency of users to make adjustments and ensures that their final submission reflects their actual intent. The other choices do not sufficiently address the need for user control and error correction in form handling. For example, multitasking functionality might distract users from focusing on the form itself, and disallowing credit card input limits the form’s usability for transactions without necessarily providing a safeguard. Using a red outline for errors is helpful for identifying issues but does not offer a direct method for correcting mistakes or editing entries.