What aspect does the "what" in a user story describe?

Prepare effectively for the Salesforce UX Designer Certification. Use flashcards and multiple choice questions, each with detailed explanations. Enhance your exam readiness today!

In a user story, the "what" refers to the user's goal, which encapsulates the intention behind the user's interaction with a feature or system. This aspect focuses on what the user aims to achieve through the use of the application or product. By articulating the user's goal, the team can better understand the underlying needs and motivations that drive the requirement for a particular feature. This aligns the development work with the user's desired outcomes, ensuring that the end product delivers value and effectively addresses the user's needs.

The clarity around the user's goal helps the design and development teams prioritize features that truly benefit the user, ultimately resulting in a more user-centered product. A well-defined goal in a user story sets the stage for discussions on how to create solutions that fulfill those objectives, guiding the overall design and functionality of the system.

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