Salesforce User Experience Designer Practice Exam

What are three common forms of empathic research methods?

1. Embodying, shadowing, and interviewing

2. Fishing, online research reports, and analyzing their social media accounts

3. Workshops, data mining, and interviewing

4. Friending them on social media, online surveys, and trolling the dark web

The correct answer is: Embodying, shadowing, and interviewing

Empathic research methods are essential for understanding user needs and experiences. The correct choice highlights three valid approaches that foster deep engagement with users, allowing designers to gain insights into their behaviors, motivations, and challenges. Embodying involves immersing oneself in the user's environment or situation, which can elicit valuable reactions and insights into their feelings and experiences. This approach encourages the designer to understand and empathize with the user's perspective more profoundly, ultimately leading to more user-centered design solutions. Shadowing is another effective empathic method, where the researcher observes users in their natural context while they interact with products or services. This observation captures nuanced behaviors and interactions that might not surface in other research methods, providing firsthand understanding of the user's experience. Interviewing complements these methods by enabling direct engagement with users, allowing them to share their thoughts and experiences in their own words. This qualitative approach gives researchers deeper insights into user needs and motivations that may not be evident through observation alone. Overall, these three methods—embodying, shadowing, and interviewing—are integral components of empathic research, ensuring that the design process is grounded in a genuine understanding of user experiences.