Salesforce User Experience Designer Practice Exam

How can the five elements of the cycle of exclusion assist during the design process?

1. A. The five elements help you find your center for wholesome design perspective.

2. B. The five elements are questions to identify mismatches and exclusion habits.

3. C. The five elements must be addressed simultaneously.

4. D. The five elements allow you to operate on autopilot during design.

The correct answer is: B. The five elements are questions to identify mismatches and exclusion habits.

The five elements of the cycle of exclusion are crucial tools that guide designers in identifying and addressing specific mismatches and exclusion behaviors that may prevent users from fully engaging with a product or service. By asking targeted questions related to these elements, designers can uncover potential barriers that may hinder user experience, ensuring that the design is more inclusive and accessible. This approach helps identify issues such as cognitive biases, unintentional biases in user interfaces, and other factors that can lead to exclusionary experiences. By highlighting these mismatches, designers can re-evaluate their design choices and make informed adjustments that cater to a broader audience. This focused inquiry is integral to creating a user-centered design process, as it promotes awareness of users’ diverse needs and perspectives. Ultimately, this leads to more holistic, effective design solutions that resonate with all users.