Salesforce User Experience Designer Practice Exam

For the user story example given, which acceptance criteria is most suitable?

1. Able to update lead status with New, Prospecting, Dead, or Closed

2. Access to opportunity object

3. Assign ownership to yourself from the lead queue

4. Access to lead object

The correct answer is: Able to update lead status with New, Prospecting, Dead, or Closed

The acceptance criteria stating "Able to update lead status with New, Prospecting, Dead, or Closed" is suitable because it directly addresses a specific functionality that is likely central to the user story about leads. Acceptance criteria are meant to define the conditions that must be met for a feature to be considered complete, and this option specifies a clear and actionable outcome that can be tested and verified. By allowing users to update the lead status, it reflects an essential aspect of lead management within Salesforce, ensuring that users can effectively track and categorize leads throughout their lifecycle. This criterion not only sets clear expectations about the desired feature but also provides a quantifiable way to measure whether the implementation meets the user’s needs. The other options, while relevant to the overall functionality within Salesforce, do not provide specific, actionable criteria that can be directly tested against a user story focused on managing lead status. For example, access to objects (like opportunity or lead) addresses permissions and general functionality but does not pertain to an action that can be evaluated in the context of lead status specifically.